Vela App & Rewards Terms
Last Updated:
10 August, 2026
1. NATURE OF THIS AGREEMENT
1.1 We are Reeset.Earth Limited (t/a Vela), a company incorporated and registered in England with company number 12902577, whose registered office is at 19 Hormead Road, London, England, W9 3NG. In these App & Rewards Terms (the "Rewards Terms"), "Vela", "We", "Us" and "Our" means Reeset.Earth Limited and "You" means you.
1.2 These Rewards Terms govern Your participation in the Vela rewards programme: scanning Receipts, earning Points, and redeeming Points for Rewards through the App.
1.3 These Rewards Terms are supplemental to, and should be read together with, Our Terms & Conditions (the "Main Terms") and Our Privacy Policy. Where these Rewards Terms conflict with the Main Terms in relation to the rewards programme specifically, these Rewards Terms prevail. In all other respects the Main Terms continue to apply in full.
1.4 Capitalised terms not defined in the body of these Rewards Terms are defined in Appendix 1. Capitalised terms not defined here or in Appendix 1 have the meaning given to them in the Main Terms.
1.5 By scanning a Receipt, earning Points or redeeming a Reward, You accept these Rewards Terms. If You do not agree to them, please do not use the rewards features of the App.
2. ELIGIBILITY
2.1 To participate in the rewards programme You must:
2.1.1 be at least 18 years old;
2.1.2 be resident in the United Kingdom;
2.1.3 hold a valid, active Vela Account registered in Your own name; and
2.1.4 use the App in accordance with these Rewards Terms and the Main Terms.
2.2 One Account per person. You may hold only one Vela Account. Opening or operating multiple Accounts, including through the use of additional email addresses, telephone numbers or devices, is a breach of these Rewards Terms and is treated as Misuse under Clause 10.
2.3 The rewards programme is offered for Your personal, non-commercial use only. You may not participate on behalf of a business, or collect, purchase or solicit Receipts belonging to other people in order to earn Points.
3. HOW THE PROGRAMME WORKS
3.1 In summary:
3.1.1 You submit a Receipt, either by photographing or uploading it through the App (a "Scan") or through the email receipts channel described in Clause 4.8 (an "Email Receipt");
3.1.2 the Receipt passes through Our Receipt Review process (Clause 5);
3.1.3 if the Receipt is Accepted, Points are credited to Your Account;
3.1.4 when You have sufficient Points, You may submit a Redemption Request for a Reward from the Rewards catalogue; and
3.1.5 We review each Redemption Request manually (Clause 8) and, if approved, issue the Reward to You.
3.2 The App displays Your current Points balance, Your remaining submission allowance and the Rewards available to You. The balance shown in the App is Our record of Your Points and, save in the case of manifest error, is definitive.
4. SUBMITTING RECEIPTS
4.1 You may submit Receipts in two ways:
4.1.1 by Scan — photographing or uploading a Receipt through the App; or
4.1.2 as an Email Receipt — by forwarding a digital receipt to Us, or by connecting an email inbox so that We can identify receipts within it, in each case as described in Clause 4.8.
Eligible Receipts
4.2 To be eligible for Points, a Receipt must:
4.2.1 be a genuine, original proof of purchase issued to You for goods or services You actually purchased;
4.2.2 be legible in full, including the merchant name, date, individual line items, and total amount paid;
4.2.3 meet the dating requirement in Clause 4.3;
4.2.4 not previously have been submitted, by You or by anyone else, through either channel; and
4.2.5 relate to a merchant or category eligible under the programme as described in the App from time to time.
How recent a Receipt must be
4.3 The dating requirement differs by channel:
4.3.1 Scans. A Receipt submitted by Scan must be dated no more than one (1) month before the date of the Scan. Receipts older than this are not eligible, whatever the reason for the delay.
4.3.2 Email Receipts. Only receipts dated on or after the date You first connect Your inbox or begin forwarding to Us are eligible. We do not award Points for historic receipts already sitting in Your inbox at the point You set the channel up.
4.3.3 If a Receipt would be eligible under one limb of Clause 4.3 but not the other, the limb applicable to the channel You actually used governs. You may not re-submit an out-of-scope Email Receipt as a Scan, or vice versa, in order to bring it within a different dating rule.
4.4 We may decline to award Points for a Receipt that does not meet these requirements. Common reasons a Receipt is Rejected include that it is blurred, cropped, incomplete, too dark, creased or otherwise unreadable; that it is a duplicate; that it is out of date; or that it is not a valid proof of purchase (for example a card terminal slip, order confirmation, quotation or delivery note without itemised detail).
4.5 A Rejection under Clause 4.4 is not in itself a finding of dishonesty. Where a Receipt is Rejected for a quality reason and You still hold the original, You may re-submit it once it can be captured legibly, provided it remains within the period in Clause 4.3.1 and Your allowance permits.
Submission limits
4.6 Your submission allowance depends on Your Membership Option:
Membership
Monthly Fee
Free
Up to 3 Receipts per day, and no more than 15 Receipts in any rolling 7-day period
Plus
Unlimited, subject to the fair use provision in Clause 4.9
4.7 For the purpose of Clause 4.6:
4.7.1 the allowance applies to all Receipts You submit, through either channel. Scans and Email Receipts are counted together against the same allowance;
4.7.2 the daily limit resets at 00:00 UK time each day;
4.7.3 the rolling 7-day limit is calculated at the moment You submit a Receipt, and counts every Receipt You have submitted in the 7 days ending at that moment (including the current day). It is not a calendar week and does not reset on a fixed day. By way of example: if You submit 3 Receipts on each of Monday, Tuesday, Wednesday, Thursday and Friday, You will have reached 15 and will be unable to submit again until the earliest of those Receipts falls outside the 7-day window; and
4.7.4 Receipts that are Rejected do not count towards Your allowance. Only Accepted Receipts are counted. A Receipt that is rejected because it is unreadable, out of date or a duplicate will not use up part of Your daily or 7-day allowance.
Email Receipts
4.8 Where You use the Email Receipts channel:
4.8.1 You may forward eligible digital receipts to the address We provide, or connect an email inbox so that We can identify receipts within it;
4.8.2 You confirm that You are the account holder of, or are otherwise authorised to use, any inbox You connect;
4.8.3 We will access only what is reasonably necessary to identify and process receipts, and We will process any personal data We encounter in accordance with Our Privacy Policy and Clause 14;
4.8.4 You may disconnect a connected inbox at any time through the App. Disconnection stops future collection but does not reverse Points already credited; and
4.8.5 the dating rule in Clause 4.3.2 applies. Connecting an inbox does not entitle You to Points for purchases made before the connection date.
4.9 Fair use. "Unlimited" for Plus members means We do not apply a fixed numerical cap. It does not entitle You to submit Receipts on an industrial scale, to automate submissions, or to submit Receipts that are not Your own. We may apply reasonable technical rate limits to protect the stability of the Service, and We may treat volumes that are clearly inconsistent with ordinary personal shopping as Misuse under Clause 10.
5. RECEIPT REVIEW AND PROCESSING
5.1 Every Receipt, however submitted, is processed through Our receipt-scanning pipeline, which combines automated extraction with checks carried out by Our team.
5.2 Receipts are usually processed within 72 hours. Points are credited to Your Account only once a Receipt is Accepted. A Receipt shown in the App as "pending" or "processing" has not yet earned You Points.
5.3 We may, acting reasonably, ask You for further information or evidence in relation to a Receipt (for example a clearer photograph, or the original document) before deciding whether to Accept it. If You do not provide what We reasonably ask for within a reasonable period, We may Reject the Receipt.
5.4 If You believe a Receipt has been Rejected in error, You may contact Us using the details in Clause 12 and We will review the decision.
6. POINTS
How Points are earned
6.1 The number of Points awarded for an Accepted Receipt is calculated by Us using Our own internal methodology (the "Points Methodology"). The Points Methodology takes account of a range of factors relating to the Receipt and Your use of the App, and is not a fixed rate per pound spent. Two Receipts for the same amount may therefore earn different numbers of Points.
6.2 The number of Points awarded for each Accepted Receipt is shown to You in the App. That figure is Our record of what You have earned and, save in the case of manifest error, is definitive.
6.3 We may review and change the Points Methodology at any time, including to reflect changes in the programme, in data available to Us, or to address Misuse. Changes apply to Receipts submitted after the change takes effect and do not reduce Points already credited to Your Account.
6.4 We do not guarantee that any particular Receipt will earn any particular number of Points, and You should not treat the Points Methodology as a promise of a specific return on Your spending.
The value of Points
6.5 Points are redeemed at a rate of 1,000 Points = £1 of Reward value. The Points price of each Reward is shown in the App and reflects this rate. By way of example, a Reward with a face value of £10 costs 10,000 Points.
6.6 Points have no cash value. Points are a promotional benefit only. They are not money, not electronic money, not a deposit, and not Your property. The rate in Clause 6.5 describes what Points are worth within the programme when exchanged for a Reward; it does not give Points a monetary value outside it. Points cannot be exchanged for cash, sold, transferred, gifted, pooled, inherited, or dealt with in any way except by redeeming them for a Reward through the App in accordance with these Rewards Terms.
6.7 We may change the rate in Clause 6.5 for future redemptions. Where We do so and the change is to Your disadvantage, We will give You 30 days' notice by email under Clause 11.1, so that You have the opportunity to redeem at the existing rate first.
Expiry, corrections and adjustments
6.8 Points do not expire. Points credited to Your Account remain available for redemption for as long as Your Account remains open, and are not withdrawn through inactivity or the passage of time.
6.9 Clause 6.8 is subject only to:
6.9.1 removal of Points under Clause 6.10 or Clause 6.11 (corrections, returns and refunds);
6.9.2 forfeiture on a Reset or termination under Clause 10;
6.9.3 forfeiture on closure of Your Account under Clause 11.5; and
6.9.4 lapse at the end of the notice period if We withdraw the programme under Clause 11.4.
6.10 Corrections. We may correct, reverse or remove Points that were credited in error, that were credited in respect of a Receipt later found not to meet Clause 4.2, or that were obtained in breach of these Rewards Terms. Where We do so other than in a case of Misuse, We will tell You and explain why.
6.11 Returns and refunds. If You return goods, cancel a transaction or receive a refund for a purchase for which Points were credited, We may reverse the corresponding Points.
6.12 Negative balances. If a reversal under Clause 6.10 or 6.11 would take Your balance below zero, Your balance will be set to zero and no debt arises. Where the Points had already been redeemed, Clause 10.4 applies.
6.13 Vela Insiders Bonus. If You receive the 1,000 Points Vela Insiders Bonus for joining the Vela Insiders WhatsApp group, You must remain a member of the group for at least six (6) months from the date You join. If You leave the group before completing six (6) months, We reserve the right to revoke the 1,000 Points awarded as the Vela Insiders Bonus.
7. REWARDS AND VOUCHERS
7.1 Rewards are made available through the App and may include vouchers, discount codes, credits and similar benefits offered by Us or by third-party brands and merchants ("Reward Partners").
7.2 The Points price, cash value, availability, minimum spend, validity period and any conditions attaching to a Reward are shown in the App at the point of redemption. These vary by Reward and You should read them before redeeming.
7.3 Rewards are subject to availability. Availability is limited and may change without notice. Displaying a Reward in the App is an invitation to redeem, not an offer, and does not guarantee that the Reward will be available when You submit a Redemption Request.
7.4 Reward Partner terms apply. Where a Reward is provided by a Reward Partner, Your use of it is additionally governed by that Reward Partner's own terms and conditions, which are shown with the Reward. These commonly include minimum spend requirements, exclusions, location or date restrictions, age restrictions, and a requirement to book in advance. It is Your responsibility to read them. We are not responsible for a Reward Partner's terms, and We cannot waive or vary them.
7.5 Expiry of Rewards. Rewards have an expiry date, shown with the Reward and on the Reward itself once issued. Rewards not used before their expiry date will be lost and will not be reinstated, and the Points spent on them will not be refunded. Please check the expiry date when You receive a Reward.
7.6 Changes to the catalogue. We may add, remove, substitute or re-price Rewards at any time. A change in the Points price of a Reward does not affect a Redemption Request We have already approved.
8. REDEEMING POINTS
8.1 You may submit a Redemption Request when Your available Points balance is equal to or greater than the Points price of the Reward.
8.2 When You submit a Redemption Request, the relevant Points are placed on hold and are not available for other redemptions while the request is being reviewed.
8.3 Manual review. We review every Redemption Request manually. This is a deliberate anti-fraud measure and it protects the integrity of the programme for all members. We may, acting reasonably, decline a Redemption Request where:
8.3.1 the underlying Points were earned in breach of these Rewards Terms;
8.3.2 the Receipts on Your Account are under investigation under Clause 10;
8.3.3 the Reward is no longer available;
8.3.4 You do not meet a condition attaching to the Reward (for example an age or location requirement); or
8.3.5 We reasonably suspect the request is not genuinely Yours.
8.4 Fulfilment time. Where a Redemption Request is approved, We aim to issue the Reward to You within 72 hours (3 days) of the request being submitted. This is a target, not a guarantee, and it may be exceeded at times of unusually high demand, during Reward Partner outages, or where We need further information from You under Clause 8.5.
8.5 We may ask You for information reasonably necessary to verify a Redemption Request. The 72-hour period in Clause 8.4 is paused while We wait for Your response.
8.6 If a Redemption Request is declined, the Points on hold will be returned to Your available balance, unless they are removed under Clause 6.10 or Clause 10.
8.7 Redemptions are final. Once a Reward has been issued to You, the redemption cannot be reversed and the Points spent cannot be reinstated, except:
8.7.1 where the Reward is faulty, invalid or was issued in error by Us (Clause 8.8); or
8.7.2 where You have a legal right to a remedy that cannot be excluded.
8.8 Faulty or invalid Rewards. If a Reward does not work, is issued in a form You cannot use, or is rejected by the Reward Partner for a reason attributable to Us, contact Us within [INSERT: e.g. 14] days using the details in Clause 12. We will investigate and, where the fault is Ours, either re-issue the Reward or reinstate the Points. This does not affect Your statutory rights.
9. SUPPORT
9.1 You can contact Our support team using the details in Clause 12.
9.2 We aim to respond to customer queries within 24 hours. This is a target response time, not a guarantee of resolution within that period, and response times may be longer at weekends, on public holidays and during periods of unusually high volume.
9.3 Where a query requires investigation — for example a disputed Receipt, a disputed Points balance or an appeal under Clause 10.6 — Our initial response within 24 hours may be an acknowledgement, with a substantive answer to follow.
10. FAIR USE, MISUSE AND FRAUD
10.1 The rewards programme depends on Receipts being genuine. Misuse takes value from members who use the programme honestly, and We take it seriously.
10.2 Misuse means any of the following:
10.2.1 submitting a Receipt that is forged, altered, edited, digitally manipulated, or generated rather than issued by a merchant;
10.2.2 submitting a photograph of a screen, a printout of an image, or a copy of a Receipt rather than the Receipt itself, in order to obtain Points;
10.2.3 submitting the same Receipt more than once, including in a different crop, rotation, resolution or format;
10.2.4 submitting a Receipt that is not Yours, including Receipts collected, bought, found, or solicited from other people, from bins, or from public places;
10.2.5 opening or operating more than one Account, or acting in concert with others to circumvent the limits in Clause 4.6;
10.2.6 using bots, scripts, emulators, automation or any other technical means to submit Receipts or to circumvent Scan limits or Our review processes;
10.2.7 exploiting a bug, error or loophole in the App, or a pricing or crediting error, rather than reporting it to Us;
10.2.8 selling, buying, brokering or transferring Points, Rewards or Accounts; or
10.2.9 providing false information to Us, including in an appeal.
10.3 What happens if We find Misuse
Where We reasonably determine that Misuse has occurred, We may take one or more of the following steps, choosing the response We consider proportionate to what has happened:
Reject the Receipt(s) and withhold the Points
Isolated or borderline cases.
Reverse Points already credited in respect of the affected Receipts
Where Points were credited before the issue was identified.
Issue a warning
A first instance of low-level Misuse.
Suspend Your Account and pause redemptions
While We investigate.Reset Your Account, remove all accrued Points and return Your balance to zero
Repeated Misuse, or Misuse affecting a material part of Your Receipt history, such that We cannot reliably distinguish genuine Points from those obtained through Misuse.Terminate Your Account and permanently ban You from the programme
Serious or deliberate Misuse, in particular forged, manipulated or purchased Receipts, multiple Accounts, or automation, or repeated Misuse after a warning.
10.4 Where an Account is Reset or terminated, any Points remaining on it are forfeited without compensation. Where Rewards have already been issued on the strength of Points obtained through Misuse, We reserve the right to cancel those Rewards and, where they have been used, to recover their value from You.
10.5 We will tell You. Except where doing so would prejudice an ongoing investigation or where We are prevented by law, We will notify You by email if We suspend, Reset or terminate Your Account, and We will tell You in general terms why.
10.6 Appeals. If You believe a decision under this Clause 10 is wrong, You may appeal by emailing info@velarewards.com within 28 days, setting out why. Your appeal will be considered by someone other than the person who made the original decision. We will respond in accordance with Clause 9. If Your appeal succeeds, We will reinstate Your Account and Your Points.
10.7 Nothing in this Clause 10 limits any other right or remedy available to Us, including reporting suspected fraud to the police or to a relevant authority.
11. CHANGES, SUSPENSION AND CLOSURE
11.1 We may change these Rewards Terms. Where a change is material and to Your disadvantage, We will give You 30 days' notice by email before it takes effect, in line with Clause 2.5 of the Main Terms. Your continued participation after the change takes effect constitutes acceptance of it.
11.2 We may change the mechanics of the programme — including the Points Methodology, submission allowances, the Rewards catalogue and Points prices — as described in Clauses 4, 6 and 7.
11.3 We may suspend the rewards programme, in whole or in part, where reasonably necessary for maintenance, security, or to deal with a technical issue or suspected fraud.
11.4 If We withdraw the programme. If We decide to end the rewards programme altogether, We will give You at least 60 days notice by email, during which You may redeem Your remaining Points against Rewards then available. Points not redeemed by the end of the notice period will lapse.
11.5 If You close Your Account. You may close Your Account at any time. On closure, any unredeemed Points are forfeited immediately and cannot be reinstated if You later open a new Account. We recommend redeeming Your Points before You close Your Account.
11.6 Clause 4.5 of the Main Terms continues to govern deletion of Your data on termination.
12. CONTACT
12.1 You can contact Us:
by email: info@velarewards.com
by post: 70 Wilson Street, London, EC2A 2DB