Common Questions
Common Questions
Frequently asked questions
General
1. What is Vela Rewards?
1. What is Vela Rewards?
2. How does Vela work?
2. How does Vela work?
3. Is Vela free to use?
3. Is Vela free to use?
4. What devices are supported?
4. What devices are supported?
5. Where can I earn points?
5. Where can I earn points?
Earning & Rewards
1. How do I earn points?
1. How do I earn points?
2. Do healthier or sustainable products earn more points?
2. Do healthier or sustainable products earn more points?
3. How long does it take for points to appear?
3. How long does it take for points to appear?
4. What can I redeem my points for?
4. What can I redeem my points for?
Using the App
1. How does receipt scanning work?
1. How does receipt scanning work?
2. Can I connect my email for automatic rewards?
2. Can I connect my email for automatic rewards?
3. How does linked card tracking work?
3. How does linked card tracking work?
Vela Plus
1. What is Vela Plus?
1. What is Vela Plus?
2. What benefits do Vela Plus members get?
2. What benefits do Vela Plus members get?
3. Can I cancel Vela Plus anytime?
3. Can I cancel Vela Plus anytime?
4. Is there a free trial for Vela Plus?
4. Is there a free trial for Vela Plus?
Privacy & Security
1. Is my purchase data secure?
1. Is my purchase data secure?
2. Does Vela sell my personal information?
2. Does Vela sell my personal information?
3. Why does Vela need access to my receipts or email?
3. Why does Vela need access to my receipts or email?
Business & Partners
1. What is Vela Pulse?
1. What is Vela Pulse?
2. How does Vela help businesses?
2. How does Vela help businesses?
3. What kind of businesses can use Vela Pulse?
3. What kind of businesses can use Vela Pulse?
4. Can businesses track purchases across multiple retailers?
4. Can businesses track purchases across multiple retailers?
5. Does Vela support reward campaigns and promotions?
5. Does Vela support reward campaigns and promotions?
Didn’t get the information you needed?
Didn’t get the information you needed?
We’re happy to help with any questions about Vela Pulse, rewards, or business onboarding.